Refund Policy
Last updated: October 30, 2026
The short version
Jacked Jade plans are digital and delivered instantly, so we don’t offer refunds once a plan has been delivered. The one exception: if you ask within 7 days of purchase and you haven’t opened the plan yet, you’ll get a full refund.
What counts as “opened”
A plan counts as opened once you’ve viewed the members’ plan page or downloaded the PDF after buying it.
How to ask for a refund
Email jade.preuss@gmail.com within 7 days of purchase with the email address you used to buy. Approved refunds go back to your original card through Stripe and usually show up within 5–10 business days.
Monthly membership
You can cancel any time from the “Manage subscription” link on your plan page. You won’t be charged again, and you keep access until the end of the month you already paid for. Past monthly payments aren’t refunded, except under the 7-day unopened rule above.
Your legal rights
Nothing in this policy limits any rights you have under Canadian or New Brunswick consumer protection law.